Training Manager

The Cumberland Hotel, The Cumberland, Great Cumberland Street, Marble Arch, London, W1H 7DL
Rate: £15 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

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WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Training Manager, you will report to Head Housekeeper/Area Manager and be responsible for supporting the housekeeping team in delivering the perfect service to our clients and thier guests, and the timely, professional and correct execution of training and retraining room attendants. Conducting interviews and Health and Safety induction for all new team members.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:
- Life Insurance
- DiscountStore with discounts from ASDA, O2 & more
- Discounted hotels and flights
- Employee Assistance Programme, Includine HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday

Your role will include:
1. Interviewing and training new staff (induction, H&S, COSHH, brand standards, cleanliness, security policies, etc)
2. Monitoring new room attendant’s performance
3. Retraining (room attendants not performing, changes on standards, etc)
4. Checking VIP rooms
5. Spot checking staff

If you have previous experience of working in a housekeeping environment or your looking for a new challenge and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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